Successfully Scaling Up Self-Registration in the Emergency Room

When:  Dec 14, 2018 from 1:00 PM to 2:00 PM (CT)
This webinar showcases the success story of how Georgian Bay General Hospital (GBGH) re-engineered and streamlined e-triage and full patient registration in its Emergency Department, increasing both patient satisfaction and patient engagement, overall time savings for front line staff while decreasing patients wait times.

Presenter:
Amy Bellisle, Registered Nurse is a Clinical Informatics/Applications Consultant for Georgian Bay General Hospital. For the greater part of her 26 years of her nursing career she has been active in ED where she excelled in a leadership role. Amy moved to a new role in Information Systems after her contribution as lead, in the successful implementation of the Emergency Department Module.

Amy works with the clinical educators, physicians, clinical managers to assess the level of satisfaction and utilization of the information system, evaluate the usefulness, quality and comprehensiveness, and potential of output relating to electronic documentation both for ER patients and inpatient.

Amy looks at efficiencies thru technology as part of our GBGH’s lean strategies. Amy was the lead of the successful implementation of the ED Self-Check In Kiosk where she worked collaboratively with front line staff to streamline the Triage and Registration processes. Amy has continued to improve and enhance the ED Kiosk processes for an overall successful patient and staff satisfaction.