FREQUENTLY ASKED QUESTIONS EXHIBITORS 

LOGISTICS


When is move in and tear down for the 2018 International MUSE Conference?

This information, and additional logistical information, is located on the Exhibitor Logistics page.(COMING SOON)


What are the exhibit hall hours?

This information, and additional logistical information, is located on the show information page of the Exhibitor Logistics page. (COMING SOON)


What are the dedicated exhibit hall hours?

The exhibit hall is open for all of the hours listed on the Exhibitor Logistics page. Although there is some traffic during the entire day, when education sessions are running traffic can be minimal. It is not required that your staff remain at the booth for the duration of the event and are encouraged to take advantage of networking opportunities by attending meals in the ballroom and by attending educational sessions.

Please note: MUSE reserves the right to change the times and/or the amount of dedicated exhibit hall time if it is deemed beneficial for the event as a whole.


I have a staff member coming in to set up and tear down the booth, but not attend the actual event. Do they need a badge?


If your staff will only be accessing the exhibit hall during set up and tear down, they may pick up a temporary set-up badge from the registration desk. These badges will only allow your staff access during posted set up and tear down times. 


I have a flight leaving in the afternoon on Friday and need to tear down 15 minutes early to make my flight. Will tearing down 15 minutes early be an issue?


Having exhibitors dismantling their booths or packing supplies prior to tear down reflects poorly on the MUSE organization and negatively impacts the experience of the attendees and of other exhibitors. Early tear down, regardless of the amount of time prior to the official tear down time, is unacceptable. Please review the ‘Booth Set Up and Tear Down’ section of the MUSE Commercial Member Rules and Regulations for more information regarding what constitutes early tear down as well as the penalties associated with early tear down.


How do I get from the ORLANDO airport to the Gaylord hotel?


All attendees are responsible for securing transportation arrangements from the airport to the hotel of their choice. Cab and shuttle services are available at the airport. See details on the Gaylord Transportation page.


REGISTRATIONS AND ATTENDEE BADGES 


What are the Registration Desk Hours?


All badges must be picked up on-site at the MUSE registration area in the Gaylord PALMS Convention Center. (times subject to change)

REGISTRATION DESK HOURS 
Monday MAY 28 6:00pm - 8:00 pm
Tuesday MAY 29 7:00 am - 8:00pm 
Wednesday MAY 30 7:00 am - 4:30 pm
Thursday MAY 31 7:00 am - 4:30 pm
Friday JUNE 1 7:00 am - 12:45 pm


Is there a different registration fee for booth staff?


There are a set number of registrations available for each booth package. To purchase additional registrations, the cost is the current cost as listed on the Exhibitor Logistics page. (COMING SOON)

BOOTH STAFF REGISTRATION FEES
   Nov 30 - Jan 31
 Feb 1 - Apr 30  May 1 - On Site
MUSE MEMBERS
FULL CONFERENCE
$540  $750  $1080
MUSE MEMBERS
DAILY RATE
$385  $385  $770

 

How do I register my booth staff?

Exhibitor booth staff registration for 2018 is available after your booth is purchased.
 Exhibit Managers will be able to manage booth staff registrations on the Registration Form.  No checks are accepted. Payment by credit card only. Exhibit Booth Staff will receive an e-mail confirmation when registered.


What does my registration entitle me to?

Everything the conference has to offer.  Education sessions, meals (breakfast and lunch from Wednesday – Friday), keynote speakers as well as the Welcome Reception Wednesday afternoon in the exhibit hall.


Our company would like to send more attendees than is included in our booth package. We would like to take advantage of the early bird registration fees but we don’t know who is going to attend yet. What should we do?


Once the early bird deadlines have passed, you can no longer secure that price (even if you purchased other badges before the deadline). To avoid missing the opportunity, MUSE recommends that you register the number of people you will be sending and use the information of the people you who will most likely attend. Should you need to change the person who is attending, you can make substitutions without penalty on the registration form.  For information on the cancellation policy for attendee registrations, visit the Event Policies page on the MUSE website.


Our Company has purchased a booth, but now cannot attend the conference, what is the policy on booth refunds?
  • Requests must be submitted in writing via email to janet@museweb.org
  • 100% of payment will be refunded up to 91 days in advance of the start of the pertinent conference.
  • Requests received 91 days or less from the start of the pertinent conference will not be eligible for a refund.
  • Please review the Commercial Member Rules and Regulations

Will I be refunded if I have to cancel my registration?


We'll be sorry that you won't be able to join us for this exceptional learning and networking experience! However, we understand that things happen so if you simply can't attend, please notify us by email michele@museweb.org

All refunds are subject to a $25 (US) processing fee. You cannot reinstate a registration after you cancel it. Please note that cancellation requests cannot be processed over the phone and refunds may be processed post-event. Conference no-shows are ineligible for a refund. To cancel your registration, send a request to michele@museweb.org and include your name and company name.

Refund amount up to March 20 is 90%
Refund amount up to April 30 is 50%
After April 30 no refunds will be issued


I cannot attend. Can I send a substitute?


Substitutions are allowed. Registrants unable to attend may send a substitute. Name change substitutions are free of charge but can only be processed between employees of the same company. Substitutions may be made online in on theRegistration Form.
To request a substitution, select the current attendees registration, select the name of the employee that will be substituted and click on "Transfer Registration". All substitution requests must follow this process or the new registrant will be subject to pay the current registration rate. You will receive an email confirmation of the registration substitution.


I am attending the event on the Wednesday, Thursday but won’t be there on Friday, can my co-worker use my badge on Friday?

No, each attendee must purchase an individual registration for the event; badges are not transferable. Daily rates are available to those who are only able to attend for a day. Please note that there is more information about this issue under the ‘Badge Regulations” section of the MUSE Commercial Member Rules and Regulations. It is important to review this information as failure to comply with these rules can result in significant penalties.


How do I make my hotel reservation?

Make your hotel reservations now online through the MUSE website. This allows you to take advantage of MUSE discounted room rates.

Book your hotel room online.


EVENT PARTICIPATION


Can I attend without being an exhibitor?

No, for the International MUSE Conference you must be an exhibitor to attend the event or participate in any capacity.


I am not a MUSE Member but would like to exhibit at the 2018 International MUSE Conference, how long does it take for me to find out if our company has been approved for membership?

Because your application is going to be reviewed by a committee composed of volunteers, there is some fluctuation on the processing time. On average your application should be processed and you should have a decision within a week of submitting the application.


Can my partners join me at the conference and register using my membership number?


No, all attendees must be employed by your company in keeping with the “Conference Participation” section of the Commercial Member Rules and Regulations. It is important to review this information as failure to comply with these rules can result in significant penalties. If your partners would like to attend, they are encouraged to apply for MUSE Membership and, if approved, purchase booth space for the event. 


Can I attend all education sessions that Facility Members can go to?

Yes, however there are guidelines about participation in JAM Sessions and Show & Tell sessions for Commercial Members. These guidelines can be found in the MUSE Commercial Member Rules and Regulations. It is important to review all items under the section “Conference Sessions” to ensure you are clear on the difference between different types of sessions and what is considered appropriate conduct at each of the sessions. The only exception to complete access to education is that a vendor may not attend another vendor’s educational or product education session if it takes place within a vendor’s booth space (unless permission has been previously granted by the presenting vendor). 


My education is scheduled on Friday afternoon and I will have already left the event. Can I get it rescheduled?

Due to the intricacies of developing a schedule the size of the one at the International Conference, MUSE must make decisions regarding scheduling based solely on what is best for the schedule as a whole. If you are unwilling or unable to present at any of the possible time slots then you should not submit a presentation. If a Commercial Member fails to show up at a scheduled education or fails to give a minimum of 30 days notice to cancel the session, a penalty can be assessed against the presenter’s company.


How can my company become a sponsor?

Our sponsorship sales team is standing by to answer your questions.


Where can I find details about the education sessions?


Details about the breakout sessions can be found on the Conference Calendar (coming soon). Conference registrants are also able to build an agenda via the Conference Agenda Scheduler, however please note it is not a reservation system and is provided only as a planning tool for conference attendees.


Can I reserve a seat in a breakout session?


No, sessions are seated first-come, first-served.


When do I need to wear my conference badge?


After you pick up your badge at the convention center, you will need it for admission for all conference session events and activities. Please make sure that it is visible at all times. A badge replacement fee will be charged for each replacement badge printed.


How can I become a speaker at the International Conference?


Proposals are due by February 15, 2018.  MUSE members are welcome to submit a session proposal in the MUSE Presenter Center (you must be logged into the website to access the Presenter Center). Thanks for your interest in delivering quality learning to our members! If you have specific questions about getting involved as a speaker with MUSE, please contact MUSE CEO Alan Sherbinin at muse@museweb.org

Or you can purchase a Product Showcase session to demonstrate your product to attendees. Learn more about the Product Showcase sessions here.

 

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