Terms and Conditions

MUSE Code of Conduct

Thank you for being part of our community. To ensure the best possible experience for all members, we have established some basic guidelines for participation.

By joining and using this community, you agree that you have read and will follow these rules and guidelines. You also agree to reserve discussions and shared files and content to that best suited to the medium. This is a great medium with which to solicit the advice of your peers, benefit from their experience, and participate in an ongoing conversation. Questions should be directed to our member services department via the Contact Us link on this site.

Please take a moment to acquaint yourself with these important guidelines. If you have questions, contact the member services department. In order to preserve an environment that encourages both civil and fruitful dialogue, we reserve the right to suspend or terminate membership in this community for anyone who violates these rules.

The Rules

    • Respect others. Focus on the content of posts and not on the people making them. Please extend the benefit of the doubt to newer guests and members; there’s no such thing as a stupid question.
    • Respect the purpose of the community. Use the community to share successes, challenges, constructive feedback, questions, and goals instead of products or services that you provide. If you’ve found a product or service helpful, please share your experience with the group in a respectful way.
    • Use caution when discussing products. Information posted on the discussion groups and in the libraries is available for all to see, and comments are subject to libel, slander, and antitrust laws.
    • Posting of commercial messages or surveys by entities other than MUSE is prohibited, including but not limited to program, product, service, membership, or conference or event promotion on any topic area, discussion list, community, interest area, or resource library entry. If you would like to purchase an advertisement with MUSE, please submit your request to  alicia@museweb.org. If you would like to post job-relating information, visit https://museweb-jobs.careerwebsite.com.
    • All defamatory, abusive, profane, threatening, offensive or illegal materials are strictly prohibited. Do not post anything that you would not want the world to see or that you would not want anyone to know came from you.
    • Respect intellectual property. Post content that you have personally created or have permission to use and have properly attributed to the content creator.
    • When posting items in our collaborative environment, please indicate if the item is not available for reuse. It’s also advisable to contact the owner of any material if you would like to reuse it.
    • Post your message or documents only to the most appropriate communities. This helps ensure all messages receive the best response by eliminating "noise."

Discussion Group Etiquette

    • State concisely and clearly the topic of your comments in the subject line. This allows members to respond more appropriately to your posting and makes it easier for members to search the archives by subject.
    • Send messages such as "thanks for the information" or "me, too" to individuals, not to the entire list. Do this by using the "Reply to Sender" link in every message.a
    • Do not send administrative messages, such as “remove me from the list,” to the group. Instead, use the web interface to change your settings or to remove yourself from a list. If you are changing email addresses, you do not need to remove yourself from the list and rejoin under your new email address. Simply change your settings.

The Legal Stuff

This site is provided as a service for the members of MUSE International.  MUSE International is not responsible for the opinions and information posted on this site by others. We disclaim all warranties with regard to information posted on this site, whether posted by MUSE International or any third party; this disclaimer includes all implied warranties of merchantability and fitness. In no event shall MUSE International be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, arising out of or in connection with the use or performance of any information posted on this site.

Do not post any defamatory, abusive, profane, threatening, offensive, or illegal materials.  Do not post any information or other material protected by copyright without the permission of the copyright owner. By posting material, the posting party warrants and represents that he or she owns the copyright with respect to such material or has received permission from the copyright owner. In addition, the posting party grants MUSE International and users of this site the nonexclusive right and license to display, copy, publish, distribute, transmit, print, and use such information or other material.

Messages should not be posted if they encourage or facilitate members to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects are inappropriate: prices, discounts, or terms or conditions of sale; salaries; profits, profit margins, or cost data; market shares, sales territories, or markets; allocation of customers or territories; or selection, rejection, or termination of customers or suppliers.

MUSE International does not actively monitor the site for inappropriate postings and does not on its own undertake editorial control of postings. However, in the event that any inappropriate posting is brought to the attention of MUSE International we will take all appropriate action.

MUSE International reserves the right to terminate access to any user who does not abide by these guidelines.

MUSE Privacy Statement and Policy

MUSE is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the MUSE site and governs data collection and usage and other issued covered by data privacy regulations affecting this site. By using the MUSE site, you consent to the data practices described in this statement.

Who We Are:

The Medical Users Software Exchange (MUSE) is a community of MEDITECH users and related professionals who interact to learn and share their knowledge and experience. Through MUSE, members network, solve problems, identify best practices, and improve performance for their organizations.

What Information Do We Collect?

MUSE collects personally identifiable information, such as your email address, name or work address or telephone number. MUSE also collects anonymous demographic information, which is not unique to you, such as your zip code, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by MUSE. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by MUSE for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the MUSE site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through MUSE public message boards, this information may be collected and used by others. MUSE does not read any of your private online communications.

MUSE encourages you to review the privacy statements of websites you choose to link to from MUSE so that you can understand how those websites collect, use and share your information. MUSE is not responsible for the privacy statements or other content on websites outside of the MUSE and MUSE family of websites.

Use of your Personal Information

MUSE collects and uses your personal information to operate the MUSE website and deliver the services you have requested. MUSE also uses your personally identifiable information to inform you of other products or services available from MUSE and its affiliates. MUSE may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

The MUSE website(s) may include links to third party sites.  These links are provided as an informational convenience to members.  MUSE does not sponsor, endorse or recommend these third parties except as may be specifically cited at the link.  MUSE has not reviewed the content of the linked material or verified its accuracy or fitness for any particular purpose.  Please use business judgment in relying upon and doing business with third parties linked from the MUSE website.

MUSE does not sell, rent or lease its customer lists to third parties. MUSE may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, MUSE may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to MUSE, and they are required to maintain the confidentiality of your information.  It is important to note that MUSE Commercial Members have access to the same basic contact information that all MUSE members have about other MUSE members, and that MUSE does not restrict, monitor, or control use of that information by Commercial or other members.  Should you wish to prevent other MUSE members from having access to your basic contact information, please advise MUSE of that preference using the procedures set forth in this policy.

MUSE does not collect, use, or disclose to third parties sensitive personal information, such as race, religion, or political affiliations.

MUSE keeps track of the websites and pages our customers visit within MUSE, in order to determine what MUSE services are the most popular. This data is used to deliver customized content and advertising within MUSE to customers whose behavior indicates that they are interested in a particular subject area.

MUSE websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on MUSE or the site; (b) protect and defend the rights or property of MUSE; and, (c) act under exigent circumstances to protect the personal safety of users of MUSE or the public.

Data Subject Rights:

MUSE conducts its business in various locations around the world.  As such, it must comply with various privacy acts including Canada (and three of its provinces – British Columbia, Alberta, and Quebec), European Union’s General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and California Online Privacy Protection Act (CalOPPA).  Your privacy rights under each of these laws is as follows:


Data Subject Rights

  • Where personal data are collected from the data subject.
  • Where personal data have not been obtained from the data subject.
  • The right to obtain from the controller confirmation as to whether personal data concerning him or her are being processed, and, where that is the case, and access to the personal data.
  • The right to have incomplete personal data completed, including by means of providing a supplementary statement.
  • Right to erasure (‘right to be forgotten’).
  • Right to restriction of processing
    • Where the accuracy of the data is contested.
    • Where the processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
    • Where the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise, or defense of legal claims.
    • Where the data subject has objected to processing.
  • Notification obligation regarding rectification or erasure of personal data or restriction of processing.
  • Right to data portability.
  • Right to object to processing of personal data.
  • the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.

UK GDPR provides the following rights for individuals:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision making and profiling.

While the United Kingdom and Ireland have withdrawn from the European Union (BREXIT), they generally still comply with GDPR regulations.

Canada – Federal Act

Data Subject Rights

  • Right to be informed as to collection, usage, disclosure, and the purposes for such activities.
  • Right to access their personal information within prescribed time frames.
  • Right to rectification of personal data found to be inaccurate or incomplete.
  • Right to erasure (withdrawal of consent).
  • Right to object/op out (withdrawal of consent).
  • Right to data portability does not existing under the private sector privacy statutes.

BC PIPA, AB PIPA, and Quebec Private Sector Act

  • Support the rights of Canada’s Federal statute
  • Reserve the right of the province to make additional laws and regulations that apply only to that province – much like the member states of GDPR can make their own laws and regulations.

California Consumer Privacy Act (CCPA)

  • Buy goods and services online without opting into online marketing.
  • Opt-out of marketing without the risk of discrimination.
    • Ask businesses to delete their personal information after it is collected
    • Right to access of the personal information that the business holds on them
    • What information a business collects from them
    • Why the business collects this data
    • Where the information comes from
    • Third party apps or businesses the company shares the data with
  • Right to know:
    • What categories of personal information you plan on collecting from them;
    • Why the collection is necessary;
    • Who you intend to share the personal information with, and why; and,
    • How they can opt out of anything other than essential data collection (that includes, for example, collecting personal data to complete a transaction and arrange goods delivery)
  • The right to object to you selling their data to any third party, for any purpose.
    • If consent is withdrawn, the business cannot ask for opt-in for at least 12 months.
  • A consumer cannot be discriminated against for refusing to consent to marketing or other non-essential data collection, including Google analytics.
  • Deletion - the right to be forgotten by the business.

California Online Privacy Protection Act (CalOPPA)

  • To be compliant with CalOPPA, businesses with website must provide:
    • A list of the categories of personally identifiable information the operator collects;
    • A list of the categories of third parties with whom the operator may share such personally identifiable information;
    • A description of the process (if any) by which the consumer can review and request changes to his or her personally identifiable information as collected by the operator;
    • A description of the process by which the operator notifies consumers of material changes to the operator’s privacy policy; and,
    • The effective date of the privacy policy.

Use of Cookies

The MUSE Website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize MUSE pages, or register with MUSE site or services, a cookie helps MUSE to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same MUSE website, the information you previously provided can be retrieved, so you can easily use the MUSE features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the MUSE services or websites you visit.

Security of your Personal Information

MUSE secures your personal information from unauthorized access, use or disclosure. MUSE secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

MUSE will occasionally update this Statement of Privacy to reflect company and customer feedback. MUSE will also make updates to this statement if required by any or all of the privacy laws that impact this website.  MUSE encourages you to periodically review this Statement to be informed of how MUSE is protecting your information.

Contact Information

MUSE welcomes your comments regarding this Statement of Privacy. If you believe that MUSE has not adhered to this Statement, please contact MUSE at muse@museweb.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Data and Privacy Policy related to MUSE Events mobile app

What data does MUSE collect? 

In the MUSE Events app, MUSE may provide/upload the following event attendee or speaker information: 

  • First Name
  • Last Name
  • Designations
  • Email
  • Attendee Profile Image (Headshot)
  • City
  • State
  • Company
  • Title
  • BIO

Within the MUSE Events app, attendees and speakers have the option to edit this information, or remove themself from being displayed in the attendee list.
Information the MUSE Events app collects:

  • User Profile Information
    The initial information uploaded/provided by the MUSE is obtained during the evert registration process and can be accessed by each event attended and the event attendee can edit/delete their profile information.

  • User Profile Image (headshot)
    A profile image of the attendee or speaker maybe be provided by the event attendee. Event attendee or speaker can access/edit/delete/upload their profile image (headshot).

  • User Device Information
    When you install MUSE Events app, MUSE may collect event attendee device information from event attendees mobile device.  MUSE collects this information to help MUSE generate app adoption analysis,  and to enhance MUE Events app performance.

  • Graphics and Images
    If the social posting feature is configured, MUSE Events app users can post graphics and images in social postings.  This information is strictly based on user input and can be removed based on request.

  • User App Engagement Activities
    MUSE Events app may capture users’ app feature usage to generate engagement ranking to encourage app adoption.

How does MUSE use the personal data we collect?   

  • Attendee List/Profile:
    When MUSE elects to show an attendee list for a specific event, an attendee’s information will be displayed in the list and attendee profile.  Attendees have the option to control what information is visible to other attendees, in addition to opting out of the attendee list.

  • Attendee Profile Image (headshot)
    Based on the event setting, the attendee headshot can be displayed in the attendee list and profile.  An attendee has the option to remove, update or upload their headshot image.

  • Surveys/Polls/Q&A:
    After an attendee logs into the MUSE Events app, if an attendee responds to surveys, polls or engages in Q&A functionalities, attendee information will be accessible to MUSE.  If an attendee is not logged into the MUSE Events app, the attendee response will be anonymous.

  • Gamifications/Scans:
    In MUSE Events app, if an attendee uses the app camera to scan any session or exhibitor QR code, the attendee is explicitly giving access to their profile information to MUSE or event exhibitors.  If attendee allows exhibitors, event staff, or other attendees to scan their app profile QR code or badge QR/Bar code, the attendee is explicitly giving them access to their profile information.

  • Networking/Chat:
    For any MUSE event that enables the private message/chat feature within the MUSE Events app, the app is using the attendee’s device, name, and headshot (if uploaded) to establish the communication channel for the message engine.  Attendees can opt out of this feature upon sign in or through app settings any time.

  • Analytics
    The MUSE Events app uses third-party services for analytics of app usage. MUSE passes attendee device information and name to the analytics engine to track app analytics.  MUSE uses such information to better prepare/plan future events for the attendees and other stakeholders. 

Data Retention and Deletion

MUSE keeps attendee personal information only so long as MUSE needs it for the purposes for which it was collected, for the products and services that an attendee is using, or to meet any legal requirements. MUSE has retention standards, which meet these requirements. MUSE will delete attendee personal information when it is no longer needed.

Does MUSE share information with other parties? 

MUSE does not sell or trade your personal information to any third party with the exception of those listed below.   
Third parties that attendee information is shared: 

  • Other app users
    Through the attendee list profile, attendee information will be visible to other attendees of the app.  Through badge QR code scan, attendees are also giving explicit access to attendee’s personal information.  The above information is only available to other users with attendee’s consent.

  • Third-Party Service Providers:
    MUSE Events app provider, Eventpedia, may engage third-party service providers to perform various functions on its behalf, such as hosting the app's servers, sending notifications, or analyzing user data. These service providers may have access to user data to the extent necessary to perform their services but are typically bound by confidentiality agreements and data protection obligations.

  • Integration Partners:
    MUSE Events app provider, Eventpedia, may integrate with other third-party platforms or services to enhance its functionality or provide additional features to users. In such cases, user data may be shared with these integration partners to enable seamless integration and interoperability between systems.

  • Event Sponsors/Exhibitors
    User data may be shared with app sponsoring partners based on app users’ behavior. This could involve sharing anonymized or aggregated data to protect user privacy.
    When your QR code is scanned, or attendee scanned an exhibitor or session QR code, attendee information will be shared with the exhibitor or the event organizer.

    Legal and Compliance Obligations:
    MUSE or MUSE Events app provider, Eventpedia, may share user data in response to legal requests, court orders, or government investigations, or to comply with applicable laws, regulations, or legal processes. This could include sharing data with law enforcement agencies, regulatory authorities, or other third parties as required by law.

How does MUSE protect your information?

MUSE Events app provider, Eventpedia, has implemented technical solutions to protect attendee data from unauthorized access.  All data services are using advanced security mechanisms and Eventpedia encrypt/decrypt all transmitted data between its webservices and API calls.

If Eventpedia engages any business partners, they will be contractually bound to maintain the confidentiality of all events related information and may not use the information for any unauthorized purpose. MUSE may also impose additional data rights and protection obligations depending on the law, regulations and rules that govern their data processing practices.

Last updated March 13, 2024