Shannon Connell

Shannon Connell, VP of Customer Experience & General Counsel, MEDITECH, oversees the implementation and service of MEDITECH's licensed customers, as well as the company's legal department, quality system for our internal processes, and medical devices.

Passionately committed to elevating the customer experience, she is focused on ensuring that MEDITECH continues to meet or exceed customer expectations, including support for the latest regulations and safety standards. Combining her governance role with her customer experience responsibilities, she is uniquely equipped to support our customers and ensure their success from contracting through implementation and beyond.

A valued team member for over 25 years, Ms. Connell began her career in the Client Services division and joined MEDITECH’s legal department in 2005. She previously served in various capacities, including legal counsel and recruiting and staff development.

Ms. Connell graduated from Stonehill College with a Bachelor of Science in Biology, and from Suffolk University Law School. Shannon and her husband Larry have three children, Patrick, Grace, and Jack.

Rachel Wilkes

Rachel Wilkes serves as the Director of Marketing at MEDITECH, overseeing corporate communications, branding, digital marketing, events, and market research. She is also the executive sponsor of the company’s generative AI initiatives, ensuring these efforts support effective care delivery. With 18 years of experience in the health IT sector, Ms. Wilkes has become a strong advocate for data analytics and population health management, focusing on educating customers and developing relevant software solutions. Rachel holds an MBA from Bryant University, is a Certified Product Manager, and a Fellow of the American College of Health Data Management.