Leadership Summit

MUSE Leadership Summit

Fee: $100 Date: Tuesday, May 19 Time: 9:00 am – 4:00 pm

From Cost Center to Strategic Asset: Proving Value in the Era of Data-Driven Healthcare

Healthcare organizations are under unprecedented pressure to demonstrate measurable value – clinically, operationally, and financially. For IT leaders, the conversation has shifted from innovation for innovation’s sake to defensible ROI, scalable impact, and sustainable transformation.

This leadership summit convenes healthcare and IT executives to explore how data can evolve from a reporting function into a true strategic asset. Through executive case studies, peer dialogue, and actionable frameworks, participants will examine how to quantify technology investments, align digital strategy with enterprise priorities, and build governance models that convert analytics into enterprise value.

Attendees will leave with practical approaches to proving impact, communicating ROI to boards and stakeholders, and positioning data as a driver of competitive advantage – not just operational support.

Time	Session
9:00 am	Welcome Facilitator: Jackie Rice, Frederick Health, Frederick, Maryland
9:15 am	Enabling Data Governance Sam Fielding, Southlake Regional Health Centre
10:15 am	Break
10:30 am	From Go-Live to Great: Optimizing MEDITECH Expanse Ambulatory and Evolving Physician Governance Michael Ward, Anderson Healthcare
11:15 am	A.I. Scribes Myth vs. Reality Joel Benware, Acmeware Panelists: Jackie Rice, Frederick Health Dr. William Gustin, Chief Medical Officer, Moab Regional Hospital Chris Giroux, IT Director of Application Services, Holyoke Medical Center
12:15 pm	Lunch
1:30 pm	Maximizing the MEDITECH Ecosystem Shannon Connell and Carol Labadini, MEDITECH
2:30 pm	Break
2:45 pm	Executive Advisory Group – Views from the Top Jackie Rice, Frederick Health, Frederick, Maryland
3:45 pm	Summary
4:00 pm	MUSE Executive Advisory Group (by invitation)

Jackie Rice, BSN, RN

Vice President for Information Technology and Chief Information Officer, Frederick Health

Jackie Rice, BSN, RN is the Vice President for Information Technology and Chief Information Officer at Frederick Health. She provides leadership for the continued development of an innovative, robust, and secure information technology environment for Frederick Health. The primary responsibilities of her office encompass a wide variety of strategic technology issues.

Frederick Health is the only hospital in Frederick County, Maryland. It has 269 licensed beds, employs a staff of nearly 3,300, and offers services in 26 locations through a network of primary care and specialty providers. Jackie’s team provides support for and delivery of IT infrastructure and services, information security systems, administrative systems, and client support services.

Jackie serves on the Maryland HIMSS Chapter Board of Directors as past president. Prior to joining Frederick Health, Jackie served in multiple healthcare roles, starting with a nursing background of 20 years which led her to a career path in Information Services. She follows the mission of Frederick Health to positively impact the well-being of every individual in our community.

Leadership Summit Presentations

Enabling Data Governance

Presenter: Sam Fielding

Organization: Southlake Regional Health Centre, Newmarket, Ontario

Session Overview

Healthcare organizations have become increasingly data driven, and traditional centralized governance models often struggle to keep pace with clinical, operational, and regulatory complexities. This session presents Southlake Health’s Distributed Data Governance Framework, a practical approach that embeds accountability within clinical and business domains while maintaining enterprise-level oversight, clear data ownership, improved quality and interoperability, and alignment with broader digital health strategy. Attendees will gain insight into strategic drivers, governance architecture, success factors, implementation framework, and how this approach can be used in practice.

Sam Fielding

Sam Fielding is the Chief Information Officer at Southlake Regional Health Centre. He is passionate about advancing Digital Health both within and beyond Southlake. Prior to joining Southlake, Sam was the Chief Technology Officer at Horizon Health Network for more than 10 years, during a period of significant transformation in the New Brunswick health system that included the merging of health authorities and the creation of a healthcare shared services agency.

Sam has also held a number of roles in both the public and private sectors, including Business Transformation, Project Management, and Consulting. He holds his Project Management Professional (PMP) designation and has experience in both change management and process redesign.

His formal education includes a Bachelor of Business Administration (Honours) from Acadia University, an Applied Information Technology diploma, and a Master of Business Administration from the Université de Moncton. Sam will serve as the 2025 Board Chair of MUSE International, supporting MEDITECH-oriented collaboration and education across the North American healthcare sector.

From Go-Live to Great: Optimizing MEDITECH Expanse Ambulatory and Evolving Physician Governance

Presenter: Michael Ward

Organization: Anderson Healthcare, Maryville, Illinois

Session Overview

After implementing MEDITECH Expanse Ambulatory in 2019, Anderson Hospital experienced a familiar pattern: strong provider engagement during design, followed by rapid dissatisfaction after go-live when real-world workflow, data flow, and click burden became clear. With approximately 20 independent practices and inconsistent office role clarity, many perceived “system” issues were actually operational issues.

Anderson developed a repeatable practice reset approach using full-day, practice-wide sessions that combined workflow redesign, role clarification, and targeted Expanse optimization. Gains were then sustained through weekly operations collaboration and an evolved physician governance model. This session shares lessons learned, governance adjustments, and onboarding/offboarding checklists that helped stabilize adoption and make optimization durable despite staff turnover.

Learning Objectives

Identify common drivers of provider dissatisfaction after an ambulatory EHR go-live, including workflow visualization gaps, task and data flow surprises, and click burden that only emerge during real clinical use.
Describe a repeatable practice optimization approach that combines workflow redesign, office role clarification, and targeted retraining to improve adoption, satisfaction, and operational performance.
Apply sustainable governance and operational alignment strategies, including committee restructuring and onboarding/offboarding checklists, to maintain gains despite turnover and shifting organizational needs.

Michael Ward

Mike Ward serves as Chief Information Officer at Anderson Hospital, where he leads enterprise technology strategy across clinical, operational, and digital initiatives. With 22 years in healthcare IT leadership, he focuses on improving caregiver and patient experiences through practical workflow design, strong governance, and measurable adoption.

Since Anderson’s 2019 MEDITECH Expanse implementation, Mike has partnered with physicians, practice leaders, and front-office teams to optimize ambulatory workflows, streamline onboarding and change management, and build sustainable operational cadence between IT and clinical operations. He is passionate about aligning technology with people and process to deliver safer, more efficient care for the community.

A.I. Scribes Myth vs. Reality

Speakers: Jackie Rice, Dr. William Gustin, Chris Giroux

Session Overview

AI scribes are rapidly gaining traction as healthcare organizations seek to reduce clinician burnout and streamline documentation. But amid the excitement, important questions remain: What benefits are real, and what is still hype?

In this panel, we will share firsthand experiences with adopting AI scribe technologies. The discussion will explore how quickly these tools are being implemented, where they are delivering value, and the challenges organizations continue to face.

Panelists will address key topics such as workflow integration, clinician adoption, documentation quality, compliance, and ROI – along with common misconceptions about accuracy, privacy, and the clinician-patient relationship.

This session offers a practical, balanced perspective on the current state of AI scribes, without focusing on specific vendors. Attendees will leave with actionable insights to help guide evaluation, adoption, and optimization strategies in their own organizations.

Moderator

Joel Benware — CEO, Acmeware

Panelists

Jackie Rice — Frederick Health, Frederick, Maryland
Dr. William Gustin — Chief Medical Officer, Moab Regional Hospital, Moab, Utah
Chris Giroux — IT Director of Application Services, Holyoke Medical Center, Holyoke, Massachusetts
Bill Young — CIO, Berkshire Health System

Maximizing the MEDITECH Ecosystem

Presenters: Shannon Connell and Carol Labadini

Organization: MEDITECH

Session Overview

This session is designed as a dialogue between MEDITECH’s Client Experience senior leadership and customer executives. It explores the practical realities of maximizing and maturing an Expanse environment, including the resources available — from communication tools to advanced optimization services — to help organizations avoid leaving value on the table.

The discussion will also address the pressure IT leaders face today: proving ROI while simultaneously managing the rapid arrival of new technologies.

Shannon Connell

Shannon Connell, Vice President of Customer Experience & General Counsel, oversees the ongoing service for all MEDITECH customers, as well as the company’s legal department, quality system for internal processes, and medical devices. Passionately committed to elevating the customer experience, she is focused on ensuring that MEDITECH continues to meet or exceed customer expectations, including support for the latest regulations and safety standards.

Combining her governance role with her customer experience responsibilities, Shannon is uniquely equipped to support customers and help ensure their success.

Carol Labadini

Carol Labadini, Vice President of MaaS Customer Experience, is responsible for the end-to-end implementation of all MEDITECH customers, focusing on a delivery model that supports health system goals. Her team provides comprehensive training and technical alignment, ensuring organizations have the foundation needed to turn their EHR investment into a long-term strategic asset.