803 - Improving Billing & Account Management Functions
Instructor: Sheryl Easter
Organization: Nordic Global Consulting
Is your Patient Financial Services Team confronted with challenges including high volumes of claims requiring biller intervention, timely filing constraints, payer specific requirements, higher volumes of avoidable write-offs, or increased email communication with lack of information in patient’s account? Maybe you just want to learn to improve some of the workflows/build within your system related to Billing & Account Management functions in MEDITECH. Then this is the workshop for you!
Healthcare Leaders are faced with increasing pressures related to stringent regulations, reduced labor force, rising costs, and reduced reimbursement rates. Internally, they are challenged with revenue integrity concerns to maximize reimbursement, prevent revenue leakage, reduce avoidable write-offs, and improve clean claims rates. Improving the foundation/build within your MEDITECH system will help align Workflows and System Processes.
In this workshop, we’ll provide tools and guidance to assist in improving your current MEDITECH Expanse workflow/build. Although this session is geared for the Expanse user, it can easily be translated to other MEDITECH platforms.
- Optimize Claims & Claim Related Dictionaries: Improve claim’s processing time, reduce manual intervention, and eliminate the challenges that comes with Non-Primary Billing, Payer Specific requirements, and Alt Code Reporting.
- Align Collection Streams & Collection Related Dictionaries: Enhance timely follow-up, establish account oversight & escalation, and minimize avoidable write-offs due to filing limits.
- Improve Account Management & Interdepartmental Communication: Implement & organize key Account Checks, reduce emails as a method of interdepartmental communication, and improve patient account details.
Instructor: Sheryl Easter
Sheryl Easter is a Principal Consultant with Nordic Global Consulting. She has over 35 years’ experience working closely with healthcare organizations to help improve their Revenue Cycle and Financial Processes; resulting in increased revenue and decreased avoidable write-offs for the facilities. Sheryl has functioned in various roles including Managing Director-Revenue Cycle & Finance, Project Manager, Senior Management Consultant, and Senior Financial Analyst working in the areas of Patient Financial Services, Patient Access, Scheduling, Materials Management, Authorization/Referral Management, Health Information Management, Abstracting, Payroll, and General Financials. Education has been a key motivator, and after achieving a Master’s degree (MBA/HCM) with a large focus on healthcare; became and educator focusing on healthcare regulations, optimizations, changes, and revenue cycle.