Keynote Presentation - Critical Success Factors: Inspiring Innovation


Michelle O’Connor, President and CEO, MEDITECH
Cathy Turner, Chief Marketing and Nursing Executive, MEDITECH
Rachel Wilkes, Director, Marketing, MEDITECH

The innovative use of technology has the power to improve patient outcomes, empower clinicians, drive operational efficiency, and manage razor thin margins. There are numerous factors that are critical to successfully achieving each of those objectives – like strong collaboration, optimal use of data, and having an inspired vision for the future. Join us to hear about how we are positioning our customers for success today and into the future.

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Michelle O’Connor

As President and CEO of MEDITECH, Michelle O’Connor ensures MEDITECH's Electronic Health Record meets today’s evolving industry and regulatory standards, while providing the optimal user experience for their customers. This includes her integral role in developing MEDITECH’s intuitive Expanse user interface and web-based future.

Ms. O’Connor first joined MEDITECH as an implementation programmer in 1988, and soon after pursued a management path overseeing process changes and shaping technical support procedures. As vice president of product development, she was known for her positive approach to problem-solving. In this role, Ms. O’Connor was instrumental in modernizing the look and feel of MEDITECH's legacy applications, overseeing our physician product development, and working towards an agile development platform. Her development experience has driven her passion for understanding user stories and identifying the root cause of any issue, whether it’s a customer requesting a software change or an employee struggling with a process.

Michele O'ConnorMichelle O’Connor
President and CEO of MEDITECH

Cathy Turner

Early in her career, Catherine Turner, BSN, MBA, RN-BC recognized the value that technology could bring to patients, care teams, and healthcare organizations. As an advocate of maximizing technology to provide safer care, she has lent her passion and expertise to the implementation, development, and marketing of MEDITECH's EHR.

Currently, as Chief Marketing and Nursing Executive, Ms. Turner works with her dedicated team to extol the benefits of the safety, efficiency, and value of the MEDITECH EHR. As an advisor on MEDITECH's Patient Safety Review Board and Customer Patient Safety Advisory Board, Ms. Turner instills a culture of patient safety throughout our organization. 

Ms. Turner is a well-known leader in the nursing informatics community and a popular presenter at nationwide conferences. She is the director of MEDITECH’s Nursing Informatics, which she implemented and continues to support. The program now operates across all divisions to guarantee nurses a representative voice.

Ms. Turner received her MBA from Plymouth State University (Plymouth, NH) and her certification in nursing informatics from the American Nurses Credentialing Center. She earned her BSN at the College of St. Teresa (Winona, MN), having affiliated with the Mayo Clinic hospitals (Rochester, MN).

Cathy TurnerCathy Turner
Chief Marketing and Nursing Executive, MEDITECH

Rachel Wilkes

Rachel Wilkes, Director, Marketing has oversight over product strategy for MEDITECH’s Analytics, Population Health, Patient Engagement, Revenue Cycle, Practice Management and Financial solutions. Over the course of her MEDITECH career, she has also served in various roles in Marketing. Rachel is a Certified Product Manager and holds an MBA from Bryant University.

Rachel WilkesRachel Wilkes
Director, Marketing, MEDITECH