Michelle O'Connor, President and CEO

As President and CEO of MEDITECH, Michelle O’Connor ensures our Electronic Health Record meets today’s evolving industry and regulatory standards, while providing the optimal user experience for our customers. This includes her integral role in developing MEDITECH’s intuitive Expanse user interface and web-based future.

Ms. O’Connor takes pride in maintaining a strong balance between the needs of the business and the needs of her staff, which she sees as closely aligned. She views a passionate and talented workforce as integral to the company’s innovation and personalized customer support. She has been at the forefront of rejuvenating our approach to staff retention through volunteerism opportunities, professional growth, and increased executive interaction with staff, all while maintaining the company’s unique family-oriented culture.

Ms. O’Connor first joined MEDITECH as an implementation programmer in 1988, and soon after pursued a management path overseeing process changes and shaping technical support procedures. As vice president of product development, she was known for her positive approach to problem-solving. In this role, Ms. O’Connor was instrumental in modernizing the look and feel of our legacy applications, overseeing our physician product development, and working towards an agile development platform. Her development experience has driven her passion for understanding user stories and identifying the root cause of any issue, whether it’s a customer requesting a software change or an employee struggling with a process.

Ms. O’Connor is a graduate of Bridgewater State College, with a dual degree in math and computer science.

Helen Waters, Executive Vice President & COO

As Executive Vice President and COO, Helen Waters plays a pivotal role in defining MEDITECH’s strategic direction and setting operational priorities as well as overall communication strategies. She is at the forefront of product direction, business partnerships, and executive oversight within the company. Ms. Waters also heads MEDITECH's Customer Experience divisions, bringing multiple teams together to streamline our service and enhance these relationships. She reports directly to CEO Michelle O'Connor, and they work collaboratively to advance new structures, business models, and approaches to health IT.

Ms. Waters has held a multitude of positions with the company during her tenure. She spent a significant part of her career on the frontlines of Sales and Marketing, serving as Vice President since 2015. Ms. Waters also served as Vice President of the Client Services division, where she was responsible for the development, implementation, and service of IT platforms, as well as overseeing the operational, front-line positions in the field.

Ms. Waters is well-known for her passionate advocacy of digital transformation in healthcare. Elected by her industry peers to be a member of the CHIME Foundation Board in 2018, she is committed to addressing vital issues in healthcare IT and ensuring that the EHR has a positive impact on clinicians, patients, and communities. In 2023, she was appointed as an Advisor to the Scottsdale Institute, a not-for-profit member organization focused on helping healthcare system executives advance educational content on the key issues driving digital transformation.

Ms. Waters is recognized as an agent of change and continues to oversee the advancement of the EHR as a critical building block to the next generation of digital healthcare — where new technology will increase its influence on the lives of clinicians, patients, and communities.

Away from work, Ms. Waters enjoys travelling and spending time with her husband and two daughters.