MUSE Views Podcast

MUSE Views Podcast logo
This is MUSE Views, the podcast for the MUSE community, about the MUSE community. MUSE is a non-profit education and networking group for users of the MEDITECH electronic health record system. Here on our podcast we chat with healthcare IT folks about ideas, opportunities, strategies and solutions to improve work/life experiences and share views you can use! Tune in to hear stories from a variety of disciplines and perspectives - and gain real world knowledge you can apply in yours!

MUSE Views Host - TJ Temple

TJ Temple brings a unique perspective to healthcare IT as he began his career on the clinical side before moving into IT roles. IT. TJ has more than 15 years of experience and understands the important role IT plays in the care of patients and strives to keep the connection between IT and patient care at the forefront.

TJ has served nine years on the MUSE Board of Directors, and additional years on various MUSE committees. After serving in hospital-based IT leadership for 11 years, TJ is now sharing his skillset and passion with other organizations serving as principal consultant for Temple Consulting.

These opportunities have exposed TJ to a wide range of industry colleagues whom he enjoys networking with to discuss best practices and share innovative ideas to improve patient care through IT.

TJ Temple


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New Episodes

Clinical to IT to Clinical – One Leader’s Journey

Guest: Melissa Hall, Chief Nursing Officer, Calvert Health System, Prince Frederick, Maryland
Episode Length: 21 minutes

Melissa HallMelissa shares details about the Calvert Health System and the important role it has in the community. Learn about their EHR environment and their upcoming move from NextGen to Expanse Ambulatory. Hear about Melissa’s career path from clinical to IT and back to clinical leadership, and how that background has informed her decision-making process and leadership style. We also discuss the recent MUSE Executive Institute event and the networking value for the attendees and the importance of MEDITECH’s participation. Melissa wraps up talking about her discovery of ChatGPT and her love of Great Danes!

Show notes:

    MEDITECH Oncology – Implementation, Advice, and Lessons Learned

    • Amy Lipford - Oncology Implementation Lead
    • Andrew Schwartz - Oncology Nurse and now IT Applications analyst
    • Alyse Anderson - Ambulatory Applications Analyst
    • Brenda Cotter - Registration, Scheduling, and Front Office Workflow Applications Analyst
    Episode Length: 32 minutes

    Meet the Oncology Implementation team from Ozarks Healthcare in in West Plains, Missouri. Ozarks logoFrom start to a successful finish, the team explains their implementation journey of MEDITECH’s oncology module including advice on configuration, care plans, preloading the system, and lessons learned. Hear tips on billing, coding worklists, scheduling, and timelines. And learn about the importance of a strong IT team and a supportive organization.

    Show notes:

      Genomics – Precision Medicine for Every Community

      Guest: Jackie Rice, BSN, RN, Vice President for Information Technology and Chief Information Officer, Frederick Health, Frederick, Maryland
      Episode Length: 20 minutes

      Jackie Rice

      Jackie shares details about her facility, and the services they provide the community. We learn about the Genomics module, how the site is using it, who supports it, and how they are measuring their success.

      Jackie provides leadership for the continued development of an innovative, robust, and secure information technology environment for Frederick Health. She serves as President of the Maryland HIMSS Chapter. Prior to joining Frederick Health, Jackie served in multiple healthcare roles, starting with a nursing background of 20 years which led her to a career path in Information Services. She follows the mission of Frederick Health to positively impact the well-being of every individual in our community. 

      Show notes:

        Greenfield Alliance/Greenfield Workspace

        Guest: Jeff Kimball, Associate Vice President of Business Development and Sales Operations & Enablement, MEDITECH
        Episode Length: 15 minutes

        Jeff Kimball

        We learn about Jeff’s journey in healthcare IT and within the MEDITECH organization. He discusses the Greenfield initiatives at MEDITECH, and the FHIR technology and how it is being used across the industry and in some MEDITECH products. We discuss how customers/MUSE members can benefit from the Greenfield initiatives. Learn how vendors can get involved with the Greenfield process and apply to be considered. And for more information, attend the upcoming webinar regarding the Greenfield opportunities. Plus, what keeps Jeff busy after work – is he just “playing”?

        Show notes:

          Great Like-Minded People

          Guest: Sam Fielding, Chief Information Officer
          Southlake Regional Health Center, Newmarket, Ontario Canada
          Episode Length: 20 minutes

          Sam FieldingLearn about Sam’s organization(s), their EHR systems, and the province-wide initiative for referrals. We hear how things have changed with COIVD and what his organization has learned subsequently. He shares some good information regarding remote work and why it is important to keep at least some IT staff onsite to provide great customer service, and to treat this issue as a risk mitigation strategy. Sam talks about MUSE, his role on the Board, and the importance of diversity and collaboration. Plus, learn about the Community Peer Group event staged in Ontario.

          Show notes:

          Behind the Scenes at MUSE

          Guest: Alicia Roberts, Director of Marketing and Education
          MUSE International
          Episode Length: 26 minutes

          Alicia RobertsLearn about Alicia’s role and a typical workday/week which always has a focus on education. Webinar management is a key component of her duties as is the annual Inspire Conference – it was nice to have an in-person event again. Hear about the range of MUSE offerings: Community Peer Group events; online forum; library; toolkits, micro sessions, etc. And MUSE is an accredited organization and can offer CEUs for nursing and pharmacy. Plus, Alicia doesn’t run around only at work!

          Show notes:

          Connecting the Dots

          Guest: Tito Perez, Corporate Director of Enterprise Applications
          Emanate Health, Covina, California
          Episode Length: 24 minutes

          Tito PerezTito Perez shares details about the Emanate Health system and the strong applications team there. We learn how being on the MEDITECH platform across their organization provides opportunities for robust and predictive analytics through the use of reporting tools like BCA.

          Tito notes that his involvement with MUSE has helped advance his career. He collects “cheat codes” – advice and tips from networking with peers. And he encourages his team to do so too as MUSE will help you connect the dots.

          Tito discusses podcasts and wishes that the healthcare industry could emulate the Hollywood industry by rolling the credits highlighting his team’s involvement and success on a project. 

          Show notes:

          Improving Patient Outcomes

          Christine ParentGuest:  Christine Parent, Associate Vice President of Marketing
          Episode length: 18 minutes

          We discuss the recent MUSE Inspire conference and the presence MEDITECH had at the conference, including the popular keynote presentation. Christine shares the value of these conferences for MEDITECH. Learn about MEDITECH’s upcoming event.

          We discuss MEDITECH’s new offering of a stand-alone Ambulatory EHR solution, and the impressive KLAS scores the product is receiving. And insight into genomics and how the newest customer has implemented it.

          Plus, where is Christine going and what is she listening to?

          Show notes:

          Tour the Mothership

          Guest:  Sherry Montileone, CIO
          Citizens Memorial Healthcare, Bolivar Missouri
          Episode length: 33 minutes

          Sherry Montileone talks about the importance of making MEDITECH the “mothership” and avoiding the best-of-breed system approach. She discusses the patient portal and how her facility has been on the leading edge of sharing the data – making it the “digital front door” to care.

          We learn about the governance structures and committees that help drive patient engagement, and how the culture supports patient care. Sherry concludes by praising the great community of MEDITECH users, and confirms how networking and sharing are so important! 

          Show notes:

          Sherry Montileone

          A Focus on Genomics

          Guest:   Dr. William Dailey
          Family Practice Physician and CMIO
          Golden Valley Memorial Healthcare, Clinton, Missouri
          Episode length: 17 minutes

          Genomics is here! Listen as Dr. Dailey explains the initiatives at Golden Valley Memorial Healthcare, and the value of genomics.

          Show notes:

          William Daily

          Align Goals, Align Vision, Align Strategy

          Guest:   Dr. William Dailey
          Family Practice Physician and CMIO
          Golden Valley Memorial Healthcare, Clinton, Missouri
          Episode length: 26 minutes

          Dr. Dailey discusses the EHR path at Golden Valley Memorial Healthcare, their go live, and how they are optimizing with MEDITECH toolkits. He explains setting goals around medication scanning, INR collection, and how they strive to achieve these goals for the best patient care. We discuss the culture at Golden Valley and how it helps align and impact patient care, and also their Hospital Compare and LeapFrog scores. Plus, culture is key!

          Show notes:

          William Daily

          We're a Sharing Community

          Guest: Brian Nelligan, Senior Systems Analyst;
          Past-Chairperson MUSE Board of Directors
          Episode length: 26 minutes

          Brian Nelligan discusses working at multiple MEDITECH facilities and how the flexibility of the MEDITECH software has led him to seek out organizations using the software. We discuss the value of MUSE, how best to use MUSE as a resource, and the upcoming conference. Plus, where in the world is Brian?!

          Show Notes:

          Brian Nelligan

          Better SAFER than Sorry

          Guest: Kelly Lippold, Director of Health Informatics
          NMC Health, Newton, Kansas
          Episode length: 28 minutes

          Learn how IT and Informatics play significant heavy role in helping NMC Health be named a top 100 facility for the fifth year in a row. Hear discussions about the MEDITECH’s BCA tool and how it supports the organization, and the value of the risk, case management, and quality modules. Learn about the SAFER guidelines, the new regulatory self-assessment tools that are required for attestation and compliance with the interoperability regulations. Plus, leading and networking at MUSE events!

          Show Notes:

          Kelly Lippold

          Musings from an Experienced CIO

          Guest: Joel Benware, CIO
          Samaritan Medical Center, Watertown, New York
          Episode Length: 33 minutes

          Learn about Joel Benware’s interesting first few months at his new organization dealing with a security issue. Hear about his current EHR environment and plans for moving to Expanse. Other topics include COVID (and how it has impacted his organization) and how to manage legacy data. Joel discusses a meeting/presentation summary skill that he learned from his previous CEO.

          Show Notes
          Joel Benware

          Priority Pack Plans are a Priority

          Guest: Nicki Rothove, IT Applications Manager
          Ozarks Healthcare, West Plains, Missouri
          Episode Length: 35 minutes

          Nicki Rothove discusses issues affecting her organization including COVD-19, and Priority Pack 28 - preparation, testing, and more!

          Show Notes

          Nikki Rothove

          MaaS Transit – Implementing MEDITECH as a Service

          Guest: Brenda Sexson, Director, Information Services
          Boone Health, Columbia, Missouri
          Episode Length: 29 minutes

          Brenda Sexson discusses their implementation of MEDITECH MaaS highlighting the selection process, how they hired and onboarded IT staff, priority packs and patching, conversions and legacy data, third-party vendors, and quality reporting.

          Show Notes

          Brenda Sexson

          Home-Based or Office-Based?

          Guest: Becky Blevins, Information Services Project Manager
          Ephraim McDowell Health, Danville, Kentucky
          Episode length: 30 minutes

          Becky Blevins discusses a variety of topics including working remotely, using Google vs. Microsoft, project management and AUC (acceptable use criteria). Plus, learn about the Kentucky Community Peer Group (CPG) and other MUSE events.

          Show Notes

          Becky Blevins

          Intelligent Insights on Business Intelligence

          Guest: Bryan Figler, Systems Analyst
          Firelands Regional Medical Center, Sandusky, Ohio
          Episode Length: 27 minutes

          Bryan Figler discusses a myriad of Business Intelligence topics including custom report requests and access, naming conventions, impact of COVID on data needs, data governance, reporting service level agreements (SLAs) and expectations, managing the relationship between fear and embracing BI tools from end users.

          Show Notes

          Brian Figler

          Improving Health IT to Improve Patient Care

          Guest: Corey Tillyer, Clinical Operations Manager & Occupational Health Nurse
          Fraser Health, Surrey, British Columbia
          Episode length: 28 minutes

          Corey Tillyer shares how she started in healthcare, moved into IT, and her evolving role in MUSE. She discusses returning to her clinical roots Managing a Mass COVID-19 immunization centre and as an Occupational Health Nurse supporting healthcare workers who are heading toward burnout. Corey weighs in with her top three ideas for healthcare IT to improve the quality of patient care.

          Corey Tillyer