Strategy, Professional Services, (and Bon Voyage?)

Guest: Hoda Sayed-Friel, Executive Vice President, MEDITECH
Episode Length: 19 minutes

Hoda’s discusses her role in strategic direction, and the strategies that were most significant for her across her tenure. We then shift to discuss professional services and how it will be revamped. Learn how MUSE and MEDITECH have benefitted each other and hear some of Hoda’s memories from MUSE. Is Hoda retiring? Say it isn’t so! Learn what’s next for Hoda.

Show notes:

• MEDITECH Professional Services
• MEDITECH Genomics
• MEDITECH Regulatory

MEDITECH’s Successes

Guest: Helen Waters, Executive Vice President and COO, MEDITECH
Episode Length: 18 minutes

Enjoy this podcast with Helen Waters to learn how MEDITECH’s culture breeds longevity among team members; MEDITECH Circle, the new customer support platform; and recent and upcoming events. Learn how valuable MUSE has been to MEDITECH for four decades. Plus, Helen answers an AI-generated question about the EHR!

Show notes:

• Helen Waters - biography
• MEDITECH Circle - customer support platform
• MEDITECH’s 2023 Expanse Winter Showcase
• MEDITECH events
• MEDITECH’s Business & Clinical Analytics

From Infrastructure to Digital Whiteboards

Guest: Jonathan Moores, Network Administrator, Citizens Memorial Healthcare, Bolivar Missouri
Episode Length: 23 minutes

Jonathan discusses his organization, team, the service lines they offer, and an upcoming construction project. He shares how important security and application inventory are to their team, and how they support a growing environment while minimizing downtime. Plus, hear some great patient consumerism ideas.

Show notes:

• Citizens Memorial Healthcare
• MAKIN IT Community Peer Group event
• 2023 MUSE Inspire presentation: 1036 - Patients as Consumers

MUSE News!

Host: TJ Temple, MUSE Past Chair Board Member and MUSE Views Podcast Host
Episode Length: 6 minutes

TJ Temple promotes the MUSE Inspire conference, with a fun demonstration to assist writing a presentation abstract. He encourages others to submit presentations. Learn about upcoming Community Peer Group events. And find out about the MUSE 40th anniversary celebration podcast series, and an upcoming special guest.

Show notes:

• ChatGPT
• 2023 MUSE Inspire Conference
• Submit your presentation for 2023 MUSE Inspire Conference
• MUSE Community Peer Groups
• Helen Waters - MEDITECH

Put Your Hat in the Ring

Guest: Eric Gasser, VP/CIO, Wooster Community Hospital, Wooster, Ohio.
Episode Length: 13 minutes

Eric shares details about his organization and the IT team. We learn about their EHR environment and some upcoming projects. Hear about MUSE Community Peer Groups and the successful event that his site hosted in Ohio. Eric discusses his role, and the value of being on the MUSE Board. He encourages others to volunteer too.

• Wooster Hospital
• MUSE Community Peer Groups (CPGs)
• Book: Endurance
• TV series: Yellowstone

Clinical to IT to Clinical – One Leader’s Journey

Guest: Melissa Hall, Chief Nursing Officer, Calvert Health System, Prince Frederick, Maryland
Episode Length: 21 minutes

Melissa shares details about the Calvert Health System and the important role it has in the community. Learn about their EHR environment and their upcoming move from NextGen to Expanse Ambulatory. Hear about Melissa’s career path from clinical to IT and back to clinical leadership, and how that background has informed her decision-making process and leadership style. We also discuss the recent MUSE Executive Institute event and the networking value for the attendees and the importance of MEDITECH’s participation. Melissa wraps up talking about her discovery of ChatGPT and her love of Great Danes!

• Calvert Health
• MUSE Views episode with Jackie Rice regarding Genomics
• MUSE Executive Institute
• ChatGPT
• American Kennel Club information on Great Danes

MEDITECH Oncology – Implementation, Advice, and Lessons Learned

• Amy Lipford - Oncology Implementation Lead
• Andrew Schwartz - Oncology Nurse and now IT Applications analyst
• Alyse Anderson - Ambulatory Applications Analyst
• Brenda Cotter - Registration, Scheduling, and Front Office Workflow Applications Analyst

Meet the Oncology Implementation team from Ozarks Healthcare in in West Plains, Missouri. From start to a successful finish, the team explains their implementation journey of MEDITECH’s oncology module including advice on configuration, care plans, preloading the system, and lessons learned. Hear tips on billing, coding worklists, scheduling, and timelines. And learn about the importance of a strong IT team and a supportive organization.

Show notes:

• Ozarks Healthcare

Genomics – Precision Medicine for Every Community

Guest: Jackie Rice, BSN, RN, Vice President for Information Technology and Chief Information Officer, Frederick Health, Frederick, Maryland
Episode Length: 20 minutes

Jackie shares details about her facility, and the services they provide the community. We learn about the Genomics module, how the site is using it, who supports it, and how they are measuring their success.

Jackie provides leadership for the continued development of an innovative, robust, and secure information technology environment for Frederick Health. She serves as President of the Maryland HIMSS Chapter. Prior to joining Frederick Health, Jackie served in multiple healthcare roles, starting with a nursing background of 20 years which led her to a career path in Information Services. She follows the mission of Frederick Health to positively impact the well-being of every individual in our community. 

Show notes:

• Frederick Health
• MEDITECH Genomics
• CHIME22 Fall Forum presentation
• How our independent healthcare system launched a state-of-the-art precision medicine program

Greenfield Alliance/Greenfield Workspace

Guest: Jeff Kimball, Associate Vice President of Business Development and Sales Operations & Enablement, MEDITECH
Episode Length: 15 minutes

We learn about Jeff’s journey in healthcare IT and within the MEDITECH organization. He discusses the Greenfield initiatives at MEDITECH, and the FHIR technology and how it is being used across the industry and in some MEDITECH products. We discuss how customers/MUSE members can benefit from the Greenfield initiatives. Learn how vendors can get involved with the Greenfield process and apply to be considered. And for more information, attend the upcoming webinar regarding the Greenfield opportunities. Plus, what keeps Jeff busy after work – is he just “playing”?

Show notes:

• MEDITECH Greenfield
• MEDITECH Patient Connect
• Webinar Greenfield Alliance

Great Like-Minded People

Guest: Sam Fielding, Chief Information Officer
Southlake Regional Health Center, Newmarket, Ontario Canada
Episode Length: 20 minutes

Learn about Sam’s organization(s), their EHR systems, and the province-wide initiative for referrals. We hear how things have changed with COIVD and what his organization has learned subsequently. He shares some good information regarding remote work and why it is important to keep at least some IT staff onsite to provide great customer service, and to treat this issue as a risk mitigation strategy. Sam talks about MUSE, his role on the Board, and the importance of diversity and collaboration. Plus, learn about the Community Peer Group event staged in Ontario.

Show notes:

• MUSE Ontario - Community Peer Group Event
• Southlake Regional Health Centre

Behind the Scenes at MUSE

Guest: Alicia Roberts, Director of Marketing and Education
MUSE International
Episode Length: 26 minutes

Learn about Alicia’s role and a typical workday/week which always has a focus on education. Webinar management is a key component of her duties as is the annual Inspire Conference – it was nice to have an in-person event again. Hear about the range of MUSE offerings: Community Peer Group events; online forum; library; toolkits, micro sessions, etc. And MUSE is an accredited organization and can offer CEUs for nursing and pharmacy. Plus, Alicia doesn’t run around only at work!

Show notes:

• MUSE Staff
• Community Peer Groups
• MUSE Views Podcast

Connecting the Dots

Guest: Tito Perez, Corporate Director of Enterprise Applications
Emanate Health, Covina, California
Episode Length: 24 minutes

Tito Perez shares details about the Emanate Health system and the strong applications team there. We learn how being on the MEDITECH platform across their organization provides opportunities for robust and predictive analytics through the use of reporting tools like BCA.

Tito notes that his involvement with MUSE has helped advance his career. He collects “cheat codes” – advice and tips from networking with peers. And he encourages his team to do so too as MUSE will help you connect the dots.

Tito discusses podcasts and wishes that the healthcare industry could emulate the Hollywood industry by rolling the credits highlighting his team’s involvement and success on a project. 

Show notes:

• Emanate Health
• Priority Pack 35 JAM session
• Smartless podcast

Improving Patient Outcomes

Guest:  Christine Parent, Associate Vice President of Marketing
MEDITECH
Episode length: 18 minutes

We discuss the recent MUSE Inspire conference and the presence MEDITECH had at the conference, including the popular keynote presentation. Christine shares the value of these conferences for MEDITECH. Learn about MEDITECH’s upcoming event.

We discuss MEDITECH’s new offering of a stand-alone Ambulatory EHR solution, and the impressive KLAS scores the product is receiving. And insight into genomics and how the newest customer has implemented it.

Plus, where is Christine going and what is she listening to?

Show notes:

• 2022 MUSE Inspire Conference keynote presentation: “Looking to the Future of Digital Healthcare and MEDITECH” with Michelle O’Connor, President and CEO and Helen Waters, Executive VP and COO of MEDITECH.
• MEDITECH LIVE 22 – MEDITECH’s September event; #Meditechlive2022
• MEDITECH’s Expanse Ambulatory Solution
• MEDITECH’s Expanse Genomics Article (Frederick Health delivers precision medicine)
• Book: The Long Fix: Solving America's Health Care Crisis with Strategies that Work for Everyone
• The Earful Tower podcast

Tour the Mothership

Guest:  Sherry Montileone, CIO
Citizens Memorial Healthcare, Bolivar Missouri
Episode length: 33 minutes

Sherry Montileone talks about the importance of making MEDITECH the “mothership” and avoiding the best-of-breed system approach. She discusses the patient portal and how her facility has been on the leading edge of sharing the data – making it the “digital front door” to care.

We learn about the governance structures and committees that help drive patient engagement, and how the culture supports patient care. Sherry concludes by praising the great community of MEDITECH users, and confirms how networking and sharing are so important! 

Show notes:

• Citizens Memorial Healthcare

A Focus on Genomics

Guest:   Dr. William Dailey
Family Practice Physician and CMIO
Golden Valley Memorial Healthcare, Clinton, Missouri
Episode length: 17 minutes

Genomics is here! Listen as Dr. Dailey explains the initiatives at Golden Valley Memorial Healthcare, and the value of genomics.

Show notes:

• Dr. Dailey LinkedIn
• Golden Valley Memorial Healthcare 
• Genomics article: Golden Valley Memorial Healthcare Goes LIVE with MEDITECH Expanse Genomics
• YouTube video: Golden Valley Memorial Healthcare Goes LIVE with MEDITECH Expanse Genomics

Improving Health IT to Improve Patient Care

Guest: Corey Tillyer, Clinical Operations Manager & Occupational Health Nurse
Fraser Health, Surrey, British Columbia
Episode length: 28 minutes

Corey Tillyer shares how she started in healthcare, moved into IT, and her evolving role in MUSE. She discusses returning to her clinical roots Managing a Mass COVID-19 immunization centre and as an Occupational Health Nurse supporting healthcare workers who are heading toward burnout. Corey weighs in with her top three ideas for healthcare IT to improve the quality of patient care.