Enjoy this special category of MUSE Views, the podcast for the MUSE community, as we talk with key Commercial members to focus on timely products and services to enhance your IT environments, productivity, workflows, and more. Learn from these experienced vendors!
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From Faxes to Flow: How Operational AI is Transforming Patient Access in Healthcare
Guest: Aditya Bansod, President and Co-Founder, Luma Health
Aditya Bansod discusses operational AI in healthcare – technology that automates the processes between a patient seeking care and receiving it. Rather than just generating insights, this approach streamlines workflows like scheduling, communication, and intake, integrating directly with systems like MEDITECH to reduce administrative burden and improve access, especially for resource-constrained hospitals.
A key example is fax automation: AI can read, classify, and route large volumes of incoming documents, eliminating manual work and delays. This allows staff to shift to patient-facing roles and supports broader improvements like automated calls, scheduling, and no-show recovery – ultimately making care more efficient and accessible.
Show notes:
Aditya Bansod